General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT.
Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the entire price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from the date of receipt of the Withdrawal communication. The Seller will have the right to suspend the refund until the Returned Products ```html
General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT.
Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the entire price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from the date of receipt of the Withdrawal communication. The Seller will have the right to suspend the refund until the Returned Products ```html
General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT.
Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the entire price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from ```html
General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT. Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the entire price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from the date ```html
General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT.
Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the entire price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from ```html
General Terms of Sale
1. Introduction and Effectiveness of the General Terms of Sale.
These general terms of sale (“General Terms”) govern the remote purchase of products (“Product” or “Products”) through the website https://favella.shop (the “Website”).
The seller of the Products and owner of the Website is Sud Rienergy Società Agricola SRL, with registered office in Corigliano Rossano (CS), Via Favella Della Corte, 87064, tax code and VAT number IT03094550781 (“Seller”).
The person who accesses the Website to purchase the Products (hereinafter “Customer”) is required, before sending the order, to carefully read these General Terms, which are published on the Website and can be consulted at any time through the link contained in the order confirmation email to allow their reproduction and storage.
If the Customer making purchases through the Website is a “professional” as defined by art. 3, paragraph 1, letter c), of Legislative Decree 206/2005 and subsequent amendments (hereinafter respectively the “Professional Customer” and the “Consumer Code”), neither the withdrawal provisions of art. 6 of these General Terms nor, more generally, the provisions that apply solely to the so-called “consumer” as defined by art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter “Consumer Customer”) will apply.
The language available for purchasing Products on the Website is Italian.
2. Selecting and Ordering Products
The characteristics, price, and label of each Product are shown in the related descriptive sheet. The graphic representation of the Products corresponds to the photographic image accompanying the related descriptive sheet. It is understood that the image of the Products is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality.
To purchase Products, each new Customer must register on the Website and accept the General Terms. Otherwise, the already registered Customer can proceed with the purchase of Products by entering their access credentials (username and password) in the appropriate “Registered Customers” section. Once the previous activity has been completed, the Customer must fill out and send the order form in electronic format, selecting the chosen payment method.
The contract concluded between the Seller and the Customer must be understood to be concluded only with the express acceptance of the order by the Seller. This acceptance is communicated to the Customer through an order confirmation email containing: the reference to these General Terms, the order number, shipping and billing details, the list of Products ordered with their essential characteristics, and the total price, including delivery charges and any additional charges.
Once the order is received, the Seller will verify the availability of the Products. If one or more Products are not available, the Seller's customer service will notify the Customer by email, who will have the option to confirm the purchase or cancel it within the next 48 hours. In the absence of a response within this period, the order will be considered canceled.
3. Prices and Delivery Charges
The prices of the Products are expressed in Euros and include VAT.
Delivery charges and any additional charges not included in the price (e.g., customs clearance) are borne by the Customer and will be clearly indicated before the Customer can submit the purchase order (hereinafter “Additional Charges”).
4. Payment Methods and Invoicing
4.1 Payment Methods
The Customer can make the payment for the Products and Additional Charges using a credit card, PayPal, bank transfer, prepaid cards, Masterpass, and cash on delivery.
- Credit Card
The circuits on which it is possible to purchase within the Website are:
- Visa / Visa Electron
- Mastercard
- American Express
- Diners Club International
To ensure maximum security, the Customer will make the payment transaction directly on the PayPal server.
The Website does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase, the Customer who wishes to do so – by selecting the appropriate option – can proceed without re-entering their data. PayPal uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
- PayPal
Once the order is placed, the Customer will be redirected to the PayPal site where they can make the payment using their account or using a card, even prepaid, or otherwise according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
The Customer must make the transfer within the 3rd day following the date of receipt of the order confirmation sent by the Seller. Failing this, the order will be considered canceled.
IBAN: [•]
Reason: the Customer must indicate in the reason for the transfer the number and date of the order indicated in the confirmation email received from the Seller (e.g., Order No. 1234 of 12.5.2021).
- Cash on Delivery (currently unavailable)
This payment method is only available for shipments made in Italy and only for orders not exceeding €450.00. Payment will be made upon receipt of the Products and can only be made in cash.
4.2 Invoicing
If the purchase is made by a Professional Customer, they can request the issuance of an invoice by selecting the appropriate box during the order process and entering the billing data including tax code and/or VAT number. In this case, the invoice will be sent via email to the indicated address. The Professional Customer is responsible for the correct entry of the billing data and is expressly informed that, in case of failure to request the invoice at the time of order, it will not be possible to request it later.
5. Transport and Delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.
All Products will be delivered by express courier, provided that the Seller will not be responsible for any delays that are not foreseeable or attributable to it.
Once the Products are shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within a period of 7 working days from the day following the day on which the Seller confirmed the order to the Customer.
Foreign shipments may be made with different couriers depending on the destination country in order to ensure the Customer the best available rate.
Countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (excluding the Canary Islands and Ceuta and Melilla), Sweden, Hungary.
6. Right of Withdrawal
Without prejudice to the cases of exclusion provided for in point VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (“Right of Withdrawal” or “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Consumer Customer.
The Right of Withdrawal can be exercised within 14 days from the date on which the Consumer Customer, or the third party designated by the same, received the Products.
To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the term mentioned above, a communication containing the data indicated in the form downloadable here.
Such communication must be sent by registered letter with acknowledgment of receipt, addressed to:
Sud Rienergy Società Agricola S.r.l.
Via Favella Della Corte, 87064 Corigliano Rossano CS
Once the Withdrawal communication is received, the Seller's customer service will provide the Consumer Customer with the practice number and the instructions for returning the Products via email.
The Right of Withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts, it is not possible to exercise the Withdrawal only on part of it.
```htmlII. In case of timely exercise of the Right of Withdrawal, the Seller will refund the Consumer Customer the full price of the Products (including any Additional Charges) subject to Withdrawal (the “Returned Products”) within 14 days from the date of receipt of the Withdrawal communication. The Seller will have the right to suspend the refund until the Returned Products are received or until the Consumer Customer provides proof of shipment, whichever occurs first.
III. The refund will be made using the same payment method used by the Consumer Customer, unless the Consumer Customer has expressly requested a different refund method, provided it does not incur additional costs for the Seller.
IV. The Consumer Customer who has communicated the Withdrawal within the term and in the manner indicated above will be required to return the Returned Products to the Seller within and no later than 14 days from sending the Withdrawal communication.
V. All costs necessary for returning the Returned Products remain the responsibility of the Consumer Customer; the return of the same is under the complete responsibility of the Consumer Customer.
VI. The Products must be returned intact and in their normal state of preservation, placed in their original packaging, complete with all their parts (including packaging and ancillary documentation).
VII. The Right of Withdrawal is excluded, in addition to sales made to Professional Customers, in the following cases pursuant to art. 59 of Legislative Decree 21/2014 and subsequent amendments:
- Products that risk deteriorating or expiring rapidly (e.g., fresh and perishable food products);
- Sealed products that are not suitable for return for health or hygiene reasons or that have been opened after delivery.
7. Legal Guarantees
The legal guarantees identified below will apply in all cases where they are not incompatible with the nature of the Product purchased or its shelf life indicated on the label (i.e., the period during which the Product maintains an acceptable level of safety and quality).
Legal guarantee for the Consumer Customer: the Consumer Customer has the right to take advantage of the legal guarantee provided by articles 128 to 132 of the Consumer Code. This guarantee provides, among other things, that the Consumer Customer, under penalty of forfeiture, must report any lack of conformity of the Product to the Seller within 2 months from its discovery (art. 132, Consumer Code). Following this complaint, the Consumer Customer will have the right to request the repair or replacement of the defective Product, without prejudice to the other rights provided by law in their favor. Under the aforementioned guarantee, the Seller is responsible for conformity defects that occur within 2 years from the delivery of the Product. Beyond this term, the Seller will therefore not be liable for any conformity defects found by the Consumer Customer. In the event of replacement or repair of the Product, the terms of the guarantee relating to the replaced or repaired Product remain the same as those of the original product. Therefore, the two-year duration of the legal guarantee will still commence from the delivery of the original Product. To benefit from the guarantee, the Consumer Customer must provide evidence of the date of purchase.
Legal guarantee for the Professional Customer: the Professional Customer has the right to take advantage of the legal guarantee provided by the Civil Code. This guarantee provides, among other things, that the Professional Customer, under penalty of forfeiture, must report any lack of conformity of the Product to the Seller within 8 days from its discovery. This guarantee will remain in force for 12 months from the delivery of the Product. Therefore, beyond this term, the Seller will not be liable for any conformity defects. To benefit from the guarantee, the Professional Customer must provide evidence of the date of purchase.
8. Errors and Limitations of Liability
The information relating to the Products is constantly updated. However, it is not possible to guarantee the complete absence of errors, for which the Seller cannot be held responsible, except in cases of willful misconduct or gross negligence.
The Seller reserves the right to correct any errors, inaccuracies, or omissions even after an order has been confirmed, or to modify or update the information at any time without prior notice.
The Customer will not be entitled to compensation for damages or recognition of indemnities as a result of non-acceptance or non-fulfillment, even partial, of an order.
The Seller also disclaims any liability for direct or indirect damages of any kind or in any form, resulting from the use of the Website and/or the news, photos, and information contained therein.
9. Complaints
Any complaints must be submitted to the Seller by writing to the email address info@favellagroup.com, or by calling the toll-free number 800 123456 (from abroad +39 0000 09997900), active from Monday to Friday, from 9:00 am to 5:00 pm, excluding holidays, or by registered letter with acknowledgment of receipt to the following address:
Sud Rienergy Società Agricola SRL
Via Favella Della Corte, 87064 Corigliano Rossano (CS)
10. Applicable Law and Jurisdiction
The sales contract between the Customer and the Seller is understood to be concluded in Italy and is governed by Italian law. Any disputes that may arise between the Seller and a Consumer Customer in relation to the purchase of Products will be referred to the exclusive jurisdiction of the court of residence or domicile of the Consumer Customer, if located in Italian territory; in all other cases, the exclusive territorial jurisdiction will be assigned to the Court of Padua.
11. Personal Data Processing
The Customer's data is processed by Sud Rienergy Società Agricola SRL in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific privacy information section.
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Pursuant to article 1341 of the Civil Code, the Customer declares to have read and specifically accept the following articles of these General Terms: 7 (Legal Guarantees and related limitations); 8 (Errors and limitations of liability); 10 (Applicable law and jurisdiction).