Shipping policies

PLEASE NOTE: Suspension of Fresh Product Shipments

For more information, we recommend contacting our customer support at 0983 80 80 44 or via WhatsApp at +39 375 82 12 812.

The shipping of goods is carried out immediately or, for orders placed from Wednesday to Sunday, the following Monday to avoid products being held in the courier’s warehouse. Delivery of goods normally takes place within two working days after shipment.

Shipments of fresh products are made only on Tuesday mornings for all orders received by 5:00 PM on the previous Monday. For orders received after 5:00 PM on Monday, shipments are postponed to the following week. Delivery of goods normally takes place within two working days after shipment.

SHIPPING COSTS

They are calculated directly at checkout BEFORE PLACING THE ORDER: they are €7.00 for all orders in Italy (including islands). For orders over €70, shipping is free and at our expense.

Shipping costs are €15.00 for all orders to Austria and Germany. For orders over €110, shipping is free and at our expense.

DELIVERY TIME MODIFICATION

Sud Rienergy Soc. Agr. S.r.l. reserves the right, in case of unforeseen organizational difficulties, to change the shipping or delivery times by notifying the customer via email.

* For fresh products (e.g., fresh goji berries), customers are informed that shipments will ONLY take place on Mondays and Tuesdays.

PROVIDE A SECURE DELIVERY ADDRESS

Our couriers deliver during normal working hours; therefore, we recommend indicating an address where someone will definitely be available to receive the delivery.

For locations far from residential centers, we recommend providing a phone number when placing the order to facilitate the couriers’ work or deliver by appointment.

DAMAGES AND TAMPERING OF PACKAGES

At the time of delivery by the courier, the Customer is required to check, in addition to the number of packages, that the packaging is intact, not damaged, wet, or otherwise altered, including the closing materials. In such cases, the Customer must refuse the goods, which will be replaced and collected by Sud Rienergy Soc. Agr. S.r.l. at its expense, or accept the package by noting "accepted with reservation" on the waybill. Once the courier document has been signed without a reservation, no claims can be made, and the package is considered correctly delivered.

Sud Rienergy Soc. Agr. S.r.l. is not responsible for delays attributable to the courier.

TRANSIT TIMES

Transit time is the time the express courier takes to deliver the shipment after we have handed it over. Usually, this time does not exceed two working days.